SEAFOOD

How does your seafood stay fresh during delivery?

We freeze all of our seafood products to keep them at a safe and consistent temperature throughout transit. Our flash-freezing process freezes seafood at its freshest point (right when it’s harvested) to retain its natural flavor. This means you won’t be consuming a product that has been frozen and rethawed, as seen in many grocery stores. Once defrosted, our seafood taste and texture is parallel to what it would have been freshly caught.

How can I tell if my seafood arrived in good condition?

All seafood should be frozen or very cool to the touch upon arrival. Don’t worry if gel packs aren’t frozen, but make sure they’re cold. If you’re unsure about the product for any reason, rely on your senses. Spoiled seafood will have a pungent fish aroma and a thick, slimy coat. Spoiled shrimp will have an ammonia or bleach smell. If the box is damaged or opened in any way, please refrain from consuming the food and contact us. We will refund you or send you a new shipment.

How quickly should I consume my seafood?

For optimal taste and freshness, we recommend defrosting your seafood in the refrigerator overnight and consuming the day after delivery. For later use, place the seafood in your freezer immediately upon arrival.

How long will my seafood last in the refrigerator?

After thawing, uncooked seafood lasts for a maximum of three days in the refrigerator.

How long will my seafood last in the freezer?

For the best quality, we recommend consuming your frozen seafood within six months of delivery. However, with our vacuum sealed packaging it can last up to one year in the freezer.

How do I defrost my seafood?

It’s important to defrost food correctly to ensure safety, taste and texture. Always remove products from their original packaging before defrosting. For the best quality, we recommend defrosting overnight in the refrigerator. For a quicker process, place your seafood in a zip lock bag and keep in cold water for 30 minutes to an hour.

BEEF

How do you keep your meat fresh during delivery?

All of our meat products are frozen to keep them at a safe and consistent temperature throughout transit. Once defrosted, our meat taste and texture is parallel to what it would have been freshly cut.

How can I tell my beef arrived in good condition?

All meat products should be frozen or very cool the touch upon arrival. Don’t worry if dry ice is gone or gel packs aren’t frozen, but make sure the packs are still cold. If you are unsure about the product for any reason, rely on your senses. Spoiled meat will smell noticeably sour and be very sticky to the touch. If the box is damaged or opened in any way, please refrain from consuming the food and contact us. We will refund you or send you a new shipment.

The meat had a strange smell when it came out of the vacuum sealed bag. Why?

This is what we call “bag funk,” which happens when meat has been deprived of oxygen. When you open our vacuum sealed bags, a gas is released that causes a temporary smell. Give your meat a few minutes of air exposure and the smell should disappear. If the smell doesn’t disappear, refrain from consuming the meat and contact us.

Some of my Beef is discolored, what should I do?

The color change is a factor of oxygen in the package prior to sealing and can be caused by how long the meat was out prior to packaging. It’s one of those variables we try and control but we will always have. When it comes out of the package the beef will bloom into a dark red. If you have any issues with our beef please contact us at support@madeyouhunry.com.

How quickly should I consume my beef products?

For the best quality, we recommend you consume or freeze your vacuum sealed meat product within five days of its arrival.

What kind of farms do you work with?

We source all of our meat from family-owned farms with sustainable and humane practices. Learn more about our farms here.

What are the grades of steaks you carry?

We carry grass fed-grass finished, our signature steak which is a high end choice, prime and dry-aged quality products. The grade of the meat is determined by the ribeye cut of each cow. Prime has high marbling, which holds more fat and flavor. Choice is high quality as well, but with less marbling. Grass-fed beef is ungraded because grass-fed cows don’t have the fatty diet needed to produce a prime quality steak.

Do you use any hormones?

Absolutely not. None of our beef cattle are given growth hormones.

Do you use any antibiotics?

All of our grass-fed and Wagyu products are free of all antibiotics. However, our signature, prime, and dry aged meats do use antibiotics when needed for therapeutic reason. For our farms, this comes down to animal welfare. If an animal is sick, it is moved to a separate area of the ranch and treated with antibiotics, just like when a human is sick. Antibiotics are always given enough time to run their course so that there are no traceable levels in the meat upon consumption. When antibiotic use is administered in such a way, there are none traceable in the end product.

Is your meat sustainable?

Yes. We carefully selected our farms to make sure we source exclusively from family farms and ranches with the highest sustainability standards. For more information about sustainability, please feel free to reach out to us directly.

Do you have 100% grass-fed beef?

Yes, our grass-fed grass-finished beef is 100% grass fed.

In addition, all of our beef is naturally raised. All of our beef is grass fed and then supplied with a custom grain blend prior to being harvested, which produces a more marbled and tastier end product.

How is your harvesting process different?

The best meat comes from an animal that was physically and mentally healthy. We work with farms that take pride in animal welfare; farms that go above and beyond the industry standards to harvest animals with dignity and respect. For more information about our harvesting process, please feel free to reach out to us directly.

Do you use preservatives?

Our meats are free of all preservatives, including dyes, fillers and other artificial flavorings.

SHIPPING

Where do you deliver?

We ship everywhere in the USA with the exception of Alaska and Hawaii.

How does shipping work?

We process and ship orders Monday through Wednesday to prevent weekend transit delays. Any orders placed after 11 AM on Wednesdays will be shipped out the following Monday morning.

How much is shipping?

Your shipping rate depends on your location and order size.  See map below for details.

 

How will my order be shipped safely?

To keep our food products safe and fresh, we keep them frozen with gel packs and dry ice.

For packaging, we use a sustainable insulation technique called Blue Biodegradable Insulation. This biodegradable insulation is made from indigenous rock that is heated to a molten state and then spun into a mineral fiber (think cotton candy). The fiber is then wrapped in a biodegradable plastic made up of blue biodegradable film. This insulation will naturally break down in a landfill after a year.

Do I need to be home to accept a delivery?

You do not need to be home to accept a delivery, as we pack each box with enough dry ice and gel packs to last through transit and delays. But we do recommend getting your products into the refrigerator or freezer day of delivery as soon as possible to prevent spoilage.

Can I purchase your food as a gift or special delivery?

Of course! Please make sure the lucky recipient will be available on the day of delivery. If you have specific instructions, please leave us a note on the shopping cart page before checkout.

OTHER

The item I want is out of stock. What should I do?

We aim to provide responsibly sourced food that exhibits quality over quantity, which means our products aren’t always available in large quantities. Check back with us weekly to see if your desired product becomes available. You can also sign up to receive notification emails when your requested product is back in stock.

What is the best way to contact customer support?

We want to make sure our customers are happy with their purchases and answer questions as quickly as possible. To get in touch, send us an email anytime at support@madeyouhungry.com

I am not happy with my order. How do you handle returns?

We don’t accept returns due to the perishable nature of our products, but we would be happy to refund or send out a new shipment if there was an issue with your order. Please contact support@madeyouhungry.com and a team member will reach out to you as soon as possible.

Still have questions that are not covered in our FAQs?

Shoot us an email atsupport@madeyouhungry.com and we will get back to you as soon as possible.