All of our meat products are frozen to keep them at a safe and consistent temperature throughout transit. Once defrosted, our meat taste and texture is parallel to what it would have been freshly cut.
All meat products should be frozen or very cool the touch upon arrival. Don’t worry if dry ice is gone or gel packs aren’t frozen, but make sure the packs are still cold. If you are unsure about the product for any reason, rely on your senses. Spoiled meat will smell noticeably sour and be very sticky to the touch. If the box is damaged or opened in any way, please refrain from consuming the food and contact us. We will refund you or send you a new shipment.
This is what we call “bag funk,” which happens when meat has been deprived of oxygen. When you open our vacuum sealed bags, a gas is released that causes a temporary smell. Give your meat a few minutes of air exposure and the smell should disappear. If the smell doesn’t disappear, refrain from consuming the meat and contact us.
The color change is a factor of oxygen in the package prior to sealing and can be caused by how long the meat was out prior to packaging. It’s one of those variables we try and control but we will always have. When it comes out of the package the beef will bloom into a dark red. If you have any issues with our beef please contact us at firstname.lastname@example.org.
For the best quality, we recommend you consume or freeze your vacuum sealed meat product within five days of its arrival.
We carry grass fed-grass finished, our signature steak which is a high end choice, prime and dry-aged quality products. The grade of the meat is determined by the ribeye cut of each cow. Prime has high marbling, which holds more fat and flavor. Choice is high quality as well, but with less marbling. Grass-fed beef is ungraded because grass-fed cows don’t have the fatty diet needed to produce a prime quality steak.
Absolutely not. None of our beef cattle are given growth hormones.
All of our grass-fed and Wagyu products are free of all antibiotics. However, our signature, prime, and dry aged meats do use antibiotics when needed for therapeutic reason. For our farms, this comes down to animal welfare. If an animal is sick, it is moved to a separate area of the ranch and treated with antibiotics, just like when a human is sick. Antibiotics are always given enough time to run their course so that there are no traceable levels in the meat upon consumption. When antibiotic use is administered in such a way, there are none traceable in the end product.
Yes. We carefully selected our farms to make sure we source exclusively from family farms and ranches with the highest sustainability standards. For more information about sustainability, please feel free to reach out to us directly.
Yes, our grass-fed grass-finished beef is 100% grass fed.
In addition, all of our beef is naturally raised. All of our beef is grass fed and then supplied with a custom grain blend prior to being harvested, which produces a more marbled and tastier end product.
The best meat comes from an animal that was physically and mentally healthy. We work with farms that take pride in animal welfare; farms that go above and beyond the industry standards to harvest animals with dignity and respect. For more information about our harvesting process, please feel free to reach out to us directly.
Our meats are free of all preservatives, including dyes, fillers and other artificial flavorings.
We aim to provide responsibly sourced food that exhibits quality over quantity, which means our products aren’t always available in large quantities. Check back with us weekly to see if your desired product becomes available. You can also sign up to receive notification emails when your requested product is back in stock.
We don’t accept returns due to the perishable nature of our products, but we would be happy to refund or send out a new shipment if there was an issue with your order. Please contact email@example.com and a team member will reach out to you as soon as possible.